The first dispatch is being written.
What this is
One dispatch a week on how business actually gets done in Big Bear Valley. An incident, the lesson, and praise where praise is earned. Every story is firsthand and dated. Businesses falling short are described but never named. The ones getting it right are named every time.
It is written anonymously, which means any customer in the room could be the one writing it. That is the entire point. The code explains the rest.